Takedown & Dispute Policy

1. Overview

Fractional IT Leaders is committed to maintaining a trustworthy, accurate, and legally compliant directory. We take reports of inaccurate content, intellectual property infringement, impersonation, privacy violations, and other policy violations seriously and will act promptly upon receiving a complete and valid report.

This policy describes the process for submitting a takedown or dispute request, the information we require, our review and response process, and how listed providers may contest a report made against their listing.

2. What Can Be Reported

You may submit a takedown or dispute request for any of the following reasons:

a. Inaccurate or Misleading Information

A listing contains materially false, misleading, or outdated information about a company, individual, credentials, certifications, services offered, or contact details that is likely to deceive buyers.

b. Intellectual Property Infringement

A listing uses your copyrighted content (text, images, case studies, logos) or registered trademarks without your authorization, in a manner that infringes your intellectual property rights.

c. Impersonation

A listing falsely represents itself as your company or individual identity, uses your business name, branding, or contact information without authorization, or is otherwise designed to deceive buyers into believing it is your legitimate business.

d. Privacy Violations

A listing contains your personal information (such as your name, email, phone number, or business address) that you did not authorize for public display, or that violates applicable privacy law.

e. Terms of Service Violations

A listing or user is engaging in conduct prohibited by our Terms of Service, including fraud, spam, harassment, or illegal activity.

f. Court Orders or Legal Process

You have obtained a valid court order or other legal process requiring removal or modification of specific content on the Platform.

3. How to Submit a Report

All takedown and dispute requests must be submitted by email to disputes@fractionalitleaders.com with the subject line “Takedown Request — [Brief Description]” or “Dispute — [Brief Description]”.

Required Information

Your request must include all of the following to be considered complete:

1. Your identity: Your full legal name, organization name (if applicable), email address, phone number, and mailing address;
2. The content at issue: The full URL of the listing or specific content you are reporting, and a clear description of the specific text, images, or information you believe is problematic;
3. Grounds for the report: A clear statement of which category from Section 2 applies and why — include specific facts, not general allegations;
4. Supporting evidence: Where applicable — copies of trademark registrations, copyright certificates, business registration documents, screenshots, or other documentation supporting your claim;
5. Requested remedy: Whether you are requesting full removal of the listing, removal or correction of specific information, or another remedy;
6. Good faith statement: A statement that you have a good faith belief that the reported content is unlawful, inaccurate, or violates our policies, and that the information in your request is accurate and complete;
7. Declaration: Under penalty of perjury (for IP and legal claims) or under penalty of submission in bad faith (for policy claims), a statement that you are authorized to act on behalf of the rights holder or affected party;
8. Signature: Your electronic or physical signature.

4. Review Process and Timeline

Upon receiving a complete report, we will:

1. Acknowledge receipt within 2 business days with a reference number for your report;
2. Review the report within 5–10 business days of receiving a complete submission. Complex or legally contested matters may require additional time;
3. Notify the listed provider of the report and give them an opportunity to respond (typically 5 business days), except where immediate action is warranted (e.g., clear impersonation or a valid court order);
4. Make a determination and notify both parties of the outcome, including any action taken or declined;
5. Implement approved remedies within 3 business days of a final determination.

We reserve the right to take immediate interim action (including temporary suspension or flagging of a listing) where we determine there is an urgent risk of harm or deception to buyers while a report is under review.

5. Provider Counter-Dispute Process

If you are a listed provider and your listing has been suspended, removed, or modified as a result of a takedown report, you have the right to submit a counter-dispute. To do so:

1. Email disputes@fractionalitleaders.com within 10 business days of receiving notification of the action taken against your listing, with subject line “Counter-Dispute — [Reference Number]”;
2. Include your full name, account email, the listing URL, the reference number of the original report, and a detailed explanation of why you believe the takedown was improper;
3. Attach any supporting evidence demonstrating your right to the content, ownership of the business, accuracy of the information, or authorization to use the disputed material;
4. Include a good faith statement and declaration that the information in your counter-dispute is accurate and complete.

We will review counter-disputes within 10 business days and notify both parties of the final outcome. If we determine the original takedown was unwarranted, we will restore or reinstate your listing promptly. If both parties maintain their positions, we may refer the matter to the parties for resolution through legal process.

6. Appeals

Either party may appeal a final determination by emailing legal@fractionalitleaders.com within 15 business days of the final decision. Appeals must include new information or evidence not previously considered, or a specific legal argument as to why the determination was incorrect. Appeals that merely restate the original position without new grounds will not be reconsidered.

Our decision on appeal is final with respect to the Platform. Nothing in this policy prevents either party from pursuing remedies available under applicable law.

7. Repeat Infringers

In accordance with our Terms of Service, Fractional IT Leadersmaintains a policy of terminating accounts that are subject to repeated valid takedown reports or that are found to engage in repeated policy violations. We reserve the right to determine what constitutes a repeat infringement in our sole discretion.

8. No Legal Advice

Nothing in this policy constitutes legal advice. If you believe your legal rights have been violated, we recommend consulting a qualified attorney. This policy is designed to address Platform-level disputes and does not affect your rights or obligations under applicable law.

9. Contact

For all takedown and dispute submissions: disputes@fractionalitleaders.com

For legal process and court orders: legal@fractionalitleaders.com

Related policies: Terms of Service · Privacy Policy